Policies & Lead Time

Lead Time

Our current lead time for our products is two weeks. This does not include shipping. If an order is needed in a hurry please contact us about rushing your order. 

Returns/ Cancellations/ Exchanges

At Pemberley Design Co, we do not accept returns or exchanges. Cancellations are accepted only within 72 hours of order purchase. Cancellations for custom orders is not accepted past 48 hours of order purchase, since this type of order requires a great deal of time to discuss, create, and make availability for. Thank you for understanding our policies!

Lost or Stolen Packages

We cannot be held responsible for lost, stolen or delayed packages, but we will do our very best to help however we can! Once we drop your packages off at the Post Office we are no longer in control of them. If you have had past problems with deliveries to your address, we recommend adding insurance to your order.